Last checked: 27/08/24
Please review our Terms and Conditions before placing an order on our website. By ordering any of our products, you agree to these Terms and Conditions. You may wish to print a copy of this agreement for your records.
This document (together with any other documents referred to within it) outlines the terms and conditions under which NorwichPrinters.co.uk supplies its products. Please ensure you read these terms and conditions carefully before placing an order.
About Us Rock Solid Graphics Limited, trading as Norwich Printers operates the website www.norwichprinters.co.uk but does not own the site. Registered Company in: England & Wales Company Number: 07188052 Registered Office: Unit 12 Drayton Industrial Estate, Taverham Road Drayton, Norwich, Norfolk, NR8 6RL VAT Number: 732 0311 88
Terms of Supply By agreeing to these terms and conditions before placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. Once you place an order, you will receive a confirmation email from us acknowledging receipt of your order. Your order constitutes an offer to purchase a Product or Products from us. All orders are subject to our acceptance, and we will notify you if we are unable to process your order for any reason. A contract between us will only be formed when we send you our order confirmation email. Once the contract is formed, its terms cannot be altered without our prior written consent. As our products are customised or personalised according to your specifications, you will not have the right to cancel the supply of any products after placing an order. Ownership of the products remains with Rock Solid Graphics Ltd until full payment is made. We reserve the right to reclaim our products until the outstanding balance is settled, and any discrepancy in quantity may be added to the outstanding bill.
Delivery We will fulfil your order by the delivery date specified at the time of ordering. In exceptional circumstances, we may notify you of a revised delivery date. Working days are Monday to Friday, excluding UK Bank Holidays. If delivery is delayed due to exceptional circumstances, we will complete the order as soon as reasonably possible. If delivery is not possible due to incorrect address details being provided, our delivery service will return the products to us. We reserve the right to charge an additional delivery fee for re-dispatching the products to the correct address. All products must be signed for upon delivery. If someone other than the intended recipient signs for the product and it is not delivered to the intended recipient, we will not be liable, provided the parcel was delivered to the address specified by the purchaser.
You must notify us via phone or email within 3 days if we fail to deliver the products, so we can investigate and take appropriate action. NorwichPrinters.co.uk is not liable for refunds or reprints if our courier partner fails to deliver on time.
Quantity We will make every effort to deliver the exact quantity of products ordered. However, you acknowledge that variations in quantities are inherent within the printing industry. Any overages may be kept by you at no additional cost. If there is a shortage of over 2.5% (as per the national standard set by the BPIF - British Printing Industries Federation), please contact us via phone or email to discuss further.
Quality You accept that colour variations are inherent in the printing process for files submitted. You also understand that computer hardware setups vary, so we cannot guarantee that product colours will match those displayed on your computer screen during the ordering process.
Copyright, Risk, and Ownership Unless otherwise agreed in writing, the copyright of general artwork, commissioned artwork, illustrations, and any other material prepared, developed, or created by NorwichPrinters.co.uk shall belong to NorwichPrinters.co.uk. You are responsible for obtaining all necessary permissions and consents to reproduce pictures, artwork, photographs, copyrighted text, and any other reproducible materials (“Materials”) before instructing NorwichPrinters.co.uk to reproduce them. You shall indemnify and hold NorwichPrinters.co.uk, its agents, and representatives harmless against all claims, demands, actions, costs, expenses (including legal costs), losses, and damages arising from any claim that the reproduction of the Materials by NorwichPrinters.co.uk infringes the intellectual property or other rights of any third party or misuses their confidential information. All designs, text, illustrations, graphics, photographs, diagrams, drawings, logos, the selection and arrangement thereof, and all source code and other material content of any website owned, controlled, or operated by NorwichPrinters.co.uk are the intellectual property of Rock Solid Graphics Limited. No reproduction of any part is allowed without written permission. The products will become your responsibility upon delivery. Ownership of the products will only pass to you when we receive full payment for all sums due in respect of the products, including delivery charges and any other additional charges notified to you before production, such as VAT upon viewing the artwork.
Prices and Payments The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error. Unless stated otherwise, product prices exclude delivery costs, and product and delivery prices are exclusive of VAT. VAT is added (at the applicable rate for your country) during our checkout process, based on the final value of your order, including delivery. You are responsible for any other taxes applicable in the territory to which the products are sent. However, if the VAT rate changes between the date of your order and the delivery date, we will adjust the VAT you pay unless you have already paid for the products in full before the VAT change takes effect. Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws. Payment for all orders must be by credit or debit card (unless we say otherwise). We accept payment by Visa, Visa Debit, Visa Electron, American Express, Mastercard, Maestro, Solo, and PayPal. Once you have submitted your order, your card will be debited automatically. Payment on account may be permitted for orders at our sole discretion. Please note that no changes to orders are possible once submitted by you. Product prices and delivery charges are subject to change at any time, but changes will not affect orders for which you have already received an order confirmation email (subject to any change in the law). Our site contains a large number of products, and despite our best efforts, some of the products listed may be incorrectly priced. We will endeavour to verify prices as part of our dispatch procedures, so that if a product's correct price is lower than our stated price, we will charge the lower amount when invoicing the order. Our invoices will be issued at, or as soon as practicable following, dispatch. Unless otherwise agreed, all invoices are payable within 28 days of the invoice date. If a product's correct price is higher than the price stated on our site, we may (at our discretion) contact you for instructions before dispatching the printed product. If the pricing error is obvious or unmistakable and could reasonably have been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
Use of Designs All designs on our site are owned by or licensed to us. If you pay the appropriate fee advertised on our site, we will grant you a non-exclusive, perpetual licence to use those designs on your advertising material (such as signage) and business stationery, provided that you do not use the designs on any product intended for sale or resale by you.
Specifications We strive to display and describe as accurately as possible the printed products shown on our site, but we cannot guarantee that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems. By uploading any material to our site, including for the purposes of registering with the site, managing your online account, and submitting a file or order, you agree and warrant to us that such material: is accurate (where it states facts); is genuinely held (where it states opinions); complies with applicable laws in the UK and any country from which it is submitted; does not contain any material that is defamatory of any person; does not contain any material that is obscene, hateful, or inflammatory; does not promote sexually explicit material or violence; does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; does not infringe any intellectual property rights of any other person; and you will indemnify (and keep indemnified) us for any breach by you of the above warranties. All products are printed by us strictly in accordance with any file submitted by you with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products where such a defect relates to an error in the file submitted by you or an inconsistency between the file and your order.
Material and Information Provided by You Whenever you use a feature that allows you to upload material to our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such material complies with those standards, and you indemnify us for any breach of that warranty. In addition to complying with our acceptable use policy, you agree that all material uploaded by you to our site is done at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material that is lost or damaged during or after the uploading process. Failure to follow our site's preparatory instructions for uploading your material may result in products of poor quality. We accept no responsibility for poor-quality products in those circumstances. You must not upload any material that breaches any third-party rights unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights. We have the right to remove any material uploaded by you or to refuse to fulfil any order if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy. You will receive a full refund of any sums already paid for an order we do not fulfil. You agree only to provide someone else's personal information if they have given you express consent to use it in respect of the products you have ordered. Personal information is processed and stored in accordance with our Privacy Policy. We may establish policies and limits concerning the storage of material uploaded by you and the amount of material that may be uploaded. We may delete your material stored by us that has been inactive for an extended period without reference to you. We may change our policies and limits at any time, at our sole discretion, with or without notice to you. To the extent that we are permitted by law, we may delete your material stored by us at any time.
Refunds, Returns, and Reprints It is not possible to return products for a refund except in the event of an order being produced to the wrong specification or not meeting an acceptable standard. In such cases, we may, at our discretion, offer a free reprint. Any errors in printing must be reported via email to hello@rocksolidgraphics.co.uk. Please include your job ID number in the subject line. To qualify for a full refund, you must email us within 3 days of receiving your order. We may also require a sample or photographic evidence of the issue. We will notify you of any refund due via email within a reasonable period and will usually process the refund within 30 days of confirming your entitlement. We will refund the price of a defective product in full, including any applicable delivery charges and any reasonable costs you incur in returning the item to us. If the packaging of your order has been damaged, please accept the material from the courier and write on the delivery document that you have accepted the package subject to checking. Once you have verified that damage has occurred to the material inside the package, you must call our Customer Service team on 01603 262471 to notify us, so we can reprint your order immediately or reach a reasonable agreement. If, upon delivery, the printed product is unusable because the packaging is destroyed or the contents are completely ruined, please refuse the delivery and mark the refusal on the courier's document. You must then call our Customer Service team on 01603 262471 to inform us of the issue, so we can proceed to reprint your order immediately.
Warranty We warrant that any product purchased from www.printuk.com will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for the purposes commonly associated with the product.
Our Liability We will not be liable for losses that result from our failure to comply with these Terms that fall into the following categories (even if such losses result from our deliberate breach): 1) loss of income or revenue; 2) loss of business; 3) loss of profits; 4) loss of anticipated savings; 5) loss of data; 6) waste of management or office time; 7) loss of contracts. Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; defective products under the Consumer Protection Act 1987; or any other liability that it would be illegal or unlawful to limit or exclude. We will not be liable for any indirect or consequential loss or damage of any kind, however arising, even if foreseeable. If we fail to comply with these Terms, we shall only be liable to you for the purchase price of the products. Please note that it is your responsibility to comply with all applicable laws and regulations of the country to which the products are destined. We will not be liable for any breach by you of any such laws.
Written Communication When using our site, you agree that communication with us will be electronic only. We will contact you by email or provide information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement for such communications to be in writing.
Transfer of Rights and Obligations The contract between you and us is binding on both parties and their respective successors and assigns. You may not transfer, assign, charge, or otherwise dispose of a contract or any of your rights or obligations under it without our prior written consent. We may transfer, assign, charge, sub-contract, or otherwise dispose of a contract or any of our rights or obligations under it at any time during the term of the contract.
Events Outside Our Control We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-occurrence, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following: strikes, lock-outs, or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations, or restrictions of any government. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
Waiver If, at any time during the term of a contract, we fail to insist upon strict performance of any of your obligations under the contract or these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Severability If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.
Our Right to Vary these Terms and Conditions We reserve the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities. You will be subject to the policies and Terms in force at the time you order products from us unless any change to those policies or Terms is required by law or governmental authority. In that case, it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation email or within 7 working days of notifying you. In such cases, we reserve the right to assume that you have accepted the change to the Terms unless you notify us to the contrary within seven working days of receiving the products.
Entire Agreement and Third-Party Rights These Terms (and any documents expressly referred to herein) constitute the entire agreement between us and supersede all previous discussions, correspondence, negotiations, arrangements, undertakings, or agreements between us relating to the subject matter of any contract. We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) not set out in these Terms or the documents referred to in them. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of any contract (unless such untrue statement was made fraudulently), and the other party's only remedy shall be for breach of contract as provided in these terms and conditions. A person who is not a party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Law and Jurisdiction Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.
